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why won’t it allow my face id?

got my screen fixed and it won’t allow me to use face id anymore

iPhone 11, iOS 16

Posted on Jul 21, 2023 8:03 PM

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Question marked as Top-ranking reply

Posted on Jul 21, 2023 8:10 PM

Does it say why not? That would help us a lot in helping you.


Apple has several documents helping you with Face ID which uses the TrueDepth camera.


This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


1 reply
Question marked as Top-ranking reply

Jul 21, 2023 8:10 PM in response to morganquirk06

Does it say why not? That would help us a lot in helping you.


Apple has several documents helping you with Face ID which uses the TrueDepth camera.


This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


why won’t it allow my face id?

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