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iMac iPhone update question

I have an older iMac running 10.13.6 high sierra OS I’m wanting to download some photos from an iPhone into a created folder. However, my iMac is telling me that in order for me to do that I need to update my iPhoto. When I try to do that, it’s telling me that it was either refunded or purchased under a different Apple ID. I purchased the computer used from an individual, so how do I update my photo app so I can back up my photos

iMac 21.5″, macOS 10.13

Posted on Jul 22, 2023 12:27 PM

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Question marked as Top-ranking reply

Posted on Jul 22, 2023 12:42 PM

When you turned on the Mac the very first time, did you get a set up screen? If you didn't have to go though set up, that essentially means the computer is still electronically "owned" by the person from whom you bought it.


This is what should have been done before you bought it: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


Lots of proposed remedies:

How to remove previous owner's apple id? - Apple Community

Changing ownership of a used Mac - Apple Community


1 reply
Question marked as Top-ranking reply

Jul 22, 2023 12:42 PM in response to cindylhw

When you turned on the Mac the very first time, did you get a set up screen? If you didn't have to go though set up, that essentially means the computer is still electronically "owned" by the person from whom you bought it.


This is what should have been done before you bought it: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


Lots of proposed remedies:

How to remove previous owner's apple id? - Apple Community

Changing ownership of a used Mac - Apple Community


iMac iPhone update question

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