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Can’t sign in to I message put in email and password and it said it can’t find the server

I can’t sign in to iMessage it says it can’t find the server


iPad Air, iOS 12

Posted on Jul 22, 2023 5:22 PM

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Question marked as Best reply

Posted on Jul 23, 2023 7:10 AM

Start with a restart of your WiFi Router and your iPad - as this will often clear a communication issue.


To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If you continue to have difficulties, with iMessage, this support page may help with troubleshooting:

If you can’t turn on or sign in to iMessage or FaceTime - Apple Support


1 reply
Question marked as Best reply

Jul 23, 2023 7:10 AM in response to Jeffersonhills

Start with a restart of your WiFi Router and your iPad - as this will often clear a communication issue.


To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If you continue to have difficulties, with iMessage, this support page may help with troubleshooting:

If you can’t turn on or sign in to iMessage or FaceTime - Apple Support


Can’t sign in to I message put in email and password and it said it can’t find the server

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