My Apple ID and Password is linked to an account and internet provider thats out of business

I never logged out of Apple on my I pad or Telephone when it was linked to Wildblue internet. Wildblue was taken over by exceede but we still kept our wildblue email. Now when I try to update my apps It tells me to enter my password for an account thats long gone.

iPad, iOS 12

Posted on Jul 22, 2023 7:50 PM

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Posted on Jul 22, 2023 8:51 PM

I'd advise you to do as in this support article but if you cannot receive emails a the old account you won't be able to change your address the usual way. Change your Apple ID - Apple Support


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (go to this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.





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Question marked as Top-ranking reply

Jul 22, 2023 8:51 PM in response to JakRanch

I'd advise you to do as in this support article but if you cannot receive emails a the old account you won't be able to change your address the usual way. Change your Apple ID - Apple Support


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (go to this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.





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My Apple ID and Password is linked to an account and internet provider thats out of business

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