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Cellular data issue

last night a cellular data issue came up on my iPhone. It’s allowing me to connect to my home Wi-Fi, but will not let me call or message anybody. When I leave my home Wi-Fi to go out, my data will not work, I can’t get in contact with anyone.

iPhone 12 Pro, iOS 16

Posted on Jul 23, 2023 12:15 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 23, 2023 1:33 AM

WiFi calls is a Carrier Specific feature. Contact your Carrier (Cellular Service Provider), the agency that issued the SIM / eSIM to you. Please see the pic below which is self-explanatory...





Note: If the Wi-Fi connection is lost when you make calls, calls switch automatically to your carrier’s cellular network using VoLTE (Voice over LTE), if available and turned on. See View or change cellular data settings on iPhone. (VoLTE calls also switch to Wi-Fi when a Wi-Fi connection becomes available.) Contact your carrier for feature availability.


When your iPhone has a low cellular signal, use Wi-Fi Calling to make and receive calls through a Wi-Fi network.

  1. On your iPhone, go to Settings > Cellular.
  2. If your iPhone has Dual SIM, choose a line (below SIMs).
  3. Tap Wi-Fi Calling, then turn on Wi-Fi Calling on This iPhone.

More items...


Make calls using Wi-Fi on iPhone - Apple Support (IN)

3 replies
Question marked as Top-ranking reply

Jul 23, 2023 1:33 AM in response to MiaBaumber

WiFi calls is a Carrier Specific feature. Contact your Carrier (Cellular Service Provider), the agency that issued the SIM / eSIM to you. Please see the pic below which is self-explanatory...





Note: If the Wi-Fi connection is lost when you make calls, calls switch automatically to your carrier’s cellular network using VoLTE (Voice over LTE), if available and turned on. See View or change cellular data settings on iPhone. (VoLTE calls also switch to Wi-Fi when a Wi-Fi connection becomes available.) Contact your carrier for feature availability.


When your iPhone has a low cellular signal, use Wi-Fi Calling to make and receive calls through a Wi-Fi network.

  1. On your iPhone, go to Settings > Cellular.
  2. If your iPhone has Dual SIM, choose a line (below SIMs).
  3. Tap Wi-Fi Calling, then turn on Wi-Fi Calling on This iPhone.

More items...


Make calls using Wi-Fi on iPhone - Apple Support (IN)

Cellular data issue

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