iCloud for Windows calendar and contacts integration does not work with Outlook 365 on Windows 11?

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Level 1

5 points

iCloud for Windows calendar and contacts integration does not work with Outlook 365 on Windows 11?

I just migrated to a new laptop PC running Windows 11 and installed iCloud for Windows (10 and later) to sync my iPhone 14 Pro (and iPad) calendar and contacts with Outlook 365 on the laptop, but iCloud doesn't show in the Outlook main menu and my calendar and contacts won't sync. The iCloud COM add-in appears in the active add-ins list in Outlook, but still no syncing of my calendar or contacts. During the iCloud installation, the status window indicated that contacts were being "downloaded from iCloud" and then "uploaded to iCloud," but when I opened Outlook, I found that the iCloud installation had wiped out all of the contacts that I had in Outlook already. Previously, iCloud calendar and contacts integration worked fine on my Windows 10 PC. I've seen a number of posts elsewhere online about iCloud not working with Windows 11. Is there a fix in the works for this issue?

BOB_X1

Posted on Jul 23, 2023 4:24 PM

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Answer 1

Best reply

FrantaP

Level 1

19 points

Jul 27, 2023 1:33 AM in response to teuhl

The old version 7.18.0.22 works well even 7.21.0.23 works. But once you move to higher version it stops working. The sad thing about version 7 is that it does not work with MS Edge extensions (I use iCloud bookmarks and iCloud passwords). So at this stage it is either iCloud calendars and contacts OR iCloud bookmarks and passwords. Not both. The fact that Microsoft blames Apple and Apple blames Microsoft is nothing new. I still think that Apple as the owner of the app should take ownership and test their product and then work with Microsoft to fix it.

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Answer 2

jmarse1

Community Specialist

Jul 24, 2023 6:02 PM in response to Boz1220

Hi Boz1220,

We'll be glad to help you out with this. Since this is an issue in Windows, you'll want to reach out to Microsoft for further assistance. You can find their support page here: Microsoft Support

We hope this helps you out.

Cheers.

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Answer 3

Boz1220 Author

Level 1

5 points

Jul 25, 2023 12:37 PM in response to jmarse1

Thanks jmarse1 for your reply; however, the push to Microsoft seems like a dodge given that iCloud for Windows is published by Apple and touts compatibility with "Windows 10 or higher." It worked fine with Outlook 365 on Windows 10 but doesn't work with Outlook 365 on Windows 11 (i.e., the "or higher" version). In my view, compatibility issues fall to the publisher, as it controls the code.

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Answer 4

teuhl

Level 1

8 points

Jul 26, 2023 9:24 AM in response to Boz1220

Apple or Microsoft support are doing anything to resolve this issue. Microsoft installed an old version to get me up and running again - 7.18.0.22. This Outlook/iCloud functionality has worked for years and now nobody wants to take ownership to fix. Apple points the finger to Microsoft and Microsoft to Apple. We the customers have no leverage to escalate. What a sad situation.

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Answer 5

Boz1220 Author

Level 1

5 points

Jul 27, 2023 2:15 PM in response to FrantaP

Thanks FrantaP and teuhl. I agree with both of you. The finger pointing should end; Apple should update its latest app version to be compatible with Windows 11 and Outlook 365. There are millions of PC users that also own iPhones and iPads, and iCloud is an Apple platform. So, it only makes sense for Apple to take the initiative.

[Edited by Moderator]

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Answer 6

stede52

Level 1

8 points

Oct 14, 2023 12:10 PM in response to FrantaP

Can we get the older versions that work back, or find them somewhere?

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iCloud for Windows calendar and contacts integration does not work with Outlook 365 on Windows 11?

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