Touch ID Not Working When Connected to an External Monitor

geeth_sandaru wrote:

• When I connected my Macbook Pro (M1) to an external monitor (Asus ProArt) touch ID didn't work. It works only sometimes. Even signing in to put ask this question was done with the password since the touch ID is not working with the external monitor.

I have tried the following options.

Restarted the Mac.

• Did shut down and turned back on with the Touch ID button.

• Removed and added the fingerprints (I had to unplug the monitor and the charger for this).

I just don't get the connection between plugging in an external monitor and the touch ID. Why this is happening and what are my options here?

Are these peripherals through a Dock or hub? ...Try directly connecting; try a different display to compare,

look for an update display driver Asus ProArt Support

Is this internal key keyboard TouchID or an external keyboard? ...make a change if appropriate

Make some changes and compare the results in an effort to isolate the issue.

Use Touch ID on Mac - Apple Support

if no insight or resolve:

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

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https://getsupport.apple.com/?caller=home&PRKEYS=

" Give us a few details and we’ll offer the best solution. Connect by phone, chat, email, and more. "

geeth_sandaru wrote:

Even though that is the case, why would an external display driver affect the MacBook built-in keyboard touch ID ?

Your guess is as good as mine... incompatibility / security protocols... (?)

verify your macOS software is up to date…

The current stable release of Ventura including bug fixes,  security updates  is macOS Ventura 13.4.1c (22F770820d)

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support

Call Customer Support  (800) MY–APPLE (800–692–7753)

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support 

geeth_sandaru wrote:

This is really frustrating as I'm still facing this issue and I can't even find online help through Apple official channels. Almost every service provider has at least an online live chat service to help their customers. But, Apple doesn't do that. They only have phone numbers and physical locations. How would that help someone like me who lives in Sri Lanka? We pay the full amount for the products nonetheless.

If connecting an external display causes my touch ID to not work, that is terrible engineering since they don't even have a connection between their purposes.

Now, I have to type my password every time because the touch ID doesn't work and there is no place that I can get meaningful help.

I love Apple products and the history of the company. But, now I am starting to look for alternate ways. Not everyone can afford Apple monitors.

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Call Customer Support  (800) MY–APPLE (800–692–7753)

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support 

Hey geeth_sandaru!

I understand your frustration, I believe the support available in Sri Lanka has been here covered before, (Although it’s a little dated):

Apple Support in Sri Lanka - Apple Community

If there is truly no official Apple providers in that region, I would reach out to the government and decision makers there.

Anyhow, as for the issue you are having…..do you happen to have a different, or another monitor you can test this with?

As if the built in hardware has no issues with Touch ID authentication, I was wondering if the external hardware you are using has an issue communicating this security process. In either case, hope you find a solution!

Choose you product would be a good start

I chose my M2 MBA and get as per below

Mind you, I am in 🇨🇦 so . . Sir Lanka Time Zone versus N. America EST.

Welcome