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Level 1

4 points

My iPhone is Face ID not working

My iPhone X Face ID not working please help me

iPhone X, iOS 16

Posted on Jul 24, 2023 10:24 AM

Top-ranking reply

Level 10

418,687 points

Posted on Jul 24, 2023 11:20 AM

Hello,

Apple has several documents helping you with Face ID which uses the TrueDepth camera.

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

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