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Level 1

5 points

Can’t update apps because “Billing problem”

I can’t update apps because of a “billing problem with previous purchase”. It wants me to put in a new payment method. However I have no active subscriptions and I can’t even find out what the purchase problem is. I’m not putting in a payment method if I can’t even find out what’s trying to charge me. This is a MAJOR failure on apple.

How do I fix this?!

Edit: I’ve tried restarting, I’ve tried changing my region, I can’t turn off payments because of the issue, I’ve tried signing in and out…

iPhone 11

Posted on Jul 24, 2023 12:34 PM

Top-ranking reply

Dah•veed

Level 9

65,797 points

Posted on Jul 25, 2023 1:11 AM

The only fix is to speak directly to Apple Su[[ort to get the details of the issue. No one here has access to your account.

World-wide Apple Support -

Contact Apple for support and service – Apple Support

M1 Mac mini, macOS 13.5;  Watch, series 7 GPS/cellular, watchOS 9.6; iPad Pro 2nd Gen, iPadOS 16.6; iPhone 12 Pro, iOS 16.6; TV 4th Gen, tvOS 16.6; HomePods, audioOS 16.5 and Airport Express w/ Airplay 2

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Can’t update apps because “Billing problem”

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