I bought a phone in Colombia I checked my account in Colombia everything worked fine I came to live in Canada I bought a new phone but I transferred all the information from my old phone to the new one but now it won't let me download anything it says card error it won't let me neither the Colombian card nor the Canadian card
iPhone 14 Pro Max, iOS 16
Hi Natalia1221,
Thanks for posting in Apple Support Communities.
It sounds like you moved content to your new iPhone. Be sure that you have changed the region associated with your Apple ID as well.
What to do before you change your country or region
* Spend any balance remaining on your Apple ID. If you're not sure whether you have a balance, check your Apple Account balance.
* Cancel your subscriptions and wait until the end of the subscription period.
* Wait for any memberships, pre-orders, movie rentals, or Season Passes to complete, and wait for any pending store credit refunds to process. You can cancel a pre-order.
* Make sure that you have a payment method for your new country or region. See what payment methods you can use.
* Redownload your apps, music, movies, TV shows, and books on any devices that you might use to play or read them in the future. Some types of content might not be available in your new country or region. Learn what types of content and services are available in your new country or region.
Use your iPhone or iPad to change your region
1. Open the Settings app.
2. Tap your name, then tap Media & Purchases.
3. Tap View Account. You might be asked to sign in.
4. Tap Country/Region.
5.
6. Tap Change Country or Region.
7. Tap your new country or region, then review the Terms & Conditions.
8. Tap Agree in the upper-right corner, then tap Agree again to confirm.
9. Select a payment method and enter your new payment information and billing address, then tap Next. You must enter a valid payment method for your new country or region.*
Change your Apple ID country or region - Apple Support
Regards.
Hi Natalia1221,
Thanks for posting in Apple Support Communities.
It sounds like you moved content to your new iPhone. Be sure that you have changed the region associated with your Apple ID as well.
What to do before you change your country or region
* Spend any balance remaining on your Apple ID. If you're not sure whether you have a balance, check your Apple Account balance.
* Cancel your subscriptions and wait until the end of the subscription period.
* Wait for any memberships, pre-orders, movie rentals, or Season Passes to complete, and wait for any pending store credit refunds to process. You can cancel a pre-order.
* Make sure that you have a payment method for your new country or region. See what payment methods you can use.
* Redownload your apps, music, movies, TV shows, and books on any devices that you might use to play or read them in the future. Some types of content might not be available in your new country or region. Learn what types of content and services are available in your new country or region.
Use your iPhone or iPad to change your region
1. Open the Settings app.
2. Tap your name, then tap Media & Purchases.
3. Tap View Account. You might be asked to sign in.
4. Tap Country/Region.
5.
6. Tap Change Country or Region.
7. Tap your new country or region, then review the Terms & Conditions.
8. Tap Agree in the upper-right corner, then tap Agree again to confirm.
9. Select a payment method and enter your new payment information and billing address, then tap Next. You must enter a valid payment method for your new country or region.*
Change your Apple ID country or region - Apple Support
Regards.
I need to be able to download the app from my iPhone, it doesn't accept my card
