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Can't access ChatGPT on any browser

I can't access ChatGPT on any browser. The image below was taken in Safari. It doesn't seem to be an issue on OpenAI's part nor a high traffic issue since I can access it on my phone and windows laptop.


I've tried waiting it out for a couple of days but the issue still persists.

Any ideas as to what might be causing this would be appreciated.


M2 15" Air for context


MacBook Air 15″, macOS 13.4

Posted on Jul 25, 2023 2:03 AM

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Posted on Sep 16, 2023 12:35 PM

I have tried doing all of this multiple times: logging out of the chat, clearing the cache and cookies, and then logging back in, but it didn't help. OpenAI support also gave the same response. It's just strange, and I think it might be related to the latest macOS update because everything was working fine for me about a week ago. The fact that it works in Google Chrome also suggests that the issue is with Safari.

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Sep 16, 2023 12:35 PM in response to IdrisSeabright

I have tried doing all of this multiple times: logging out of the chat, clearing the cache and cookies, and then logging back in, but it didn't help. OpenAI support also gave the same response. It's just strange, and I think it might be related to the latest macOS update because everything was working fine for me about a week ago. The fact that it works in Google Chrome also suggests that the issue is with Safari.

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Sep 15, 2023 12:09 PM in response to lambada555

hello everyone! I'm currently having a problem with chat. openai .com. Gives an error. I tried all the actions: logged in, clearing cookies and cache. Nothing helps. Although I tried to install Google Chrome and the site opens and works perfectly. How to be? Who can advise what?

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Jul 25, 2023 8:01 PM in response to lambada555

lambada555 wrote:

It didn't work in safe mode.
I tried it in a Parallels VM with windows 11 and it doesn't work on that either.
I'm using a google account as well.

Maybe try creating a new generic user and try with that user? If it still fails, and since it already failed in Safe Mode, I would consider:


  • Security tools you have installed -- even in Safe Mode they can "protect" you and interfere
  • Your router settings, especially security, DNS
  • Mac Firewall setting
  • Browser settings relating to security and privacy, cookies, etc.


Note that sites like ChatGPT do try to extract information about you, your Mac, etc. If you have configured your system, router, etc. to prevent that it might not function.

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Jul 25, 2023 8:39 PM in response to lambada555

Sorry. Here's what ChatGPT had to say…


Can't access ChatGPT on any browser


ChatGPT

I'm sorry to hear that you're having trouble accessing ChatGPT on any browser. If you're experiencing issues with accessing the service, there are a few troubleshooting steps you can try:

  1. Clear browser cache: Sometimes, cached data can cause issues. Clear your browser's cache and cookies, then try accessing ChatGPT again.
  2. Disable browser extensions: Browser extensions can sometimes interfere with websites' functionality. Temporarily disable any extensions you have installed and see if that resolves the problem.
  3. Update your browser: Make sure you are using the latest version of your web browser. Outdated browsers may have compatibility issues.
  4. Try a different browser: If the issue persists, try accessing ChatGPT using a different web browser to see if the problem is specific to one browser.
  5. Check your internet connection: Ensure that you have a stable internet connection. If your connection is unreliable or slow, it may impact the performance of web-based applications.
  6. Test on a different device: If possible, try accessing ChatGPT from a different device, such as a smartphone or tablet, to see if the problem is related to your specific computer or network.
  7. Check for service outages: There might be a temporary service outage or maintenance on the platform you are trying to access ChatGPT. Check the platform's official website or social media channels for any updates.
  8. Contact support: If you've tried the above steps and still can't access ChatGPT, consider reaching out to the platform's support team for further assistance. They might be able to provide more specific guidance based on the issue you're facing.

Keep in mind that my responses are based on information available up until September 2021, and there might have been changes or updates since then. If the issue persists, it's best to refer to the current support channels for ChatGPT or the platform you are using to access it.

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Sep 16, 2023 11:41 AM in response to RamikK

ChatGPT works (in as much as one can say it "works") for me on Safari and Chrome on my Mac, Chrome and Edge on my Windows computer, and the ChatGPT app on my iPhone. So, sadly, I have no insights.


Try logging out of ChatGPT and clearing your cache and cookies. Restart Safari and see what happens. Or, do what I would do and just keep using Chrome.

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Sep 16, 2023 12:55 PM in response to RamikK

RamikK wrote:

The fact that it works in Google Chrome also suggests that the issue is with Safari.

To be more accurate, the issue is with Safari on your computer. As I noted, it works fine for me using Safari. I'm running the latest version of Ventura.


Have you tried setting up another user account and testing it there?

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Can't access ChatGPT on any browser

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