Volume Buttons, switch on/off TV not working on Apple Remote after tvos 16.6. update yesterday 24.07.2023

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Volume Buttons, switch on/off TV not working on Apple Remote after tvos 16.6. update yesterday 24.07.2023

Yesterday I updated my Apple TV 4K Model A1842 to tvos 16.6 (20M73) and after that I restarted the Apple TV box and the Apple Remote. But since then I cannot switch on the TV (Sony) or switch it off via the remote as before. Also the volume up and down buttons are not working on the remote.

When I got to the settings in the Apple TV under Remote and Devices and then to the section Home Cinema Control and select the setting "Turn on Your TV with Your Remote" (which is off) there comes a messaging saying "You can't use System Control with this configuration".

As I said it all worked fine before the tvos 16.6. update.

Looking forward to any help or hints you might have

Thanks and Cheers

Apple TV 4K (3rd generation)

Posted on Jul 25, 2023 1:33 AM

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Answer 1

Best reply

Urquhart1244

Community+ 2024

Level 10

140,660 points

Jul 25, 2023 6:55 AM in response to quebonito

Try resetting the HDMI connection by disconnecting the HDMI cable(s) on both ends, then reconnect. A cold restart of all the HDMI devices would have the same effect, if unplugging is impractical.