Case ID: 102049600914 FMIP Unlock Request was approved. I followed the instructions and ran update. The phone restarted and I ran Restore (to factory settings). Afer it restarted again, it went back to "locked to owner". What would you recommend? Thanks.
There is nothing any of us can do with the case number and you would need to provide that with the Apple contact that you used to get the number.
Here is the support article that you may have already used and the way to start a request to review the Activation Lock. That is the only option as you are unable to remove the lock on your own without the original owners Apple ID and Password. Apple does not get involved with third party sales that result in receiving devices with the Activation Lock, but in cases where the device is yours and you can provide the receipt with serial number and location of purchase, they may be able to help.
Lawrence2024 wrote:
Case ID: 102049600914 FMIP Unlock Request was approved. I followed the instructions and ran update. The phone restarted and I ran Restore (to factory settings). Afer it restarted again, it went back to "locked to owner". What would you recommend? Thanks.
contact the person you bought the phone from.
iPhone Unlock by Owner
