Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone won't turn on after I dropped it

I threw my phone there’s no cracks and I’ve tried holding the buttons down. It’s charged and it just won’t turn on.


[Re-titled by Moderator]

Posted on Jul 25, 2023 11:45 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 25, 2023 11:48 AM

Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


2 replies
Question marked as Top-ranking reply

Jul 25, 2023 11:48 AM in response to harper_march

Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


Jul 25, 2023 11:50 AM in response to harper_march

Some internal component disconnection/failure, due to the impact? We, just users like you, have no tools to diagnose that kind of issue remotely. I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

My iPhone won't turn on after I dropped it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.