External hard drive falling asleep - Ventura

aynsb wrote:

I would love to hear from someone at Apple on this.

You will need to contact Apple Support directly since Apple is not here on these forums, we are just regular users like yourself volunteering our own personal time to assist people.

https://getsupport.apple.com

This bug renders the new machine I bought pretty much unusable for its intended purpose. Is there a solution in the works that doesn't involve all the troubleshooting and workarounds?

Does the G-RAID have its own power source (or option for one)? If so use it.

Is the G-RAID connected directly to the Mac? If not try a direct connection. If you need to use an adapter, then try another adapter. Make sure to disconnect all other devices from the computer in case one of them is causing a problem.

Perhaps try connecting the G-RAID to a dock or hub (especially a powered one).

Unfortunately some USB devices just have trouble like this. Maybe make sure your Mac never goes to sleep as well.

Unless some other contributor can suggest something else, then you will need to contact the manufacturer of the G-RAID for support. Maybe they have a firmware update for their device. Technically they are just as responsible for making sure their product works correctly with your Mac. Assuming it is some compatibility issue between the G-RAID, your OS, or laptop hardware...it is up to the G-RAID manufacturer to figure things out & work with Apple to resolve the issue. Usually they will both point fingers at one another, but if enough people report the issue, then you should at least get an answer...probably better luck with the accessory manufacturer than Apple though.

aynsb wrote:

I've seen another post about this, too, but the apple forum won't let me reply to it.

I'm running Ventura 13.2.1 on an Mac Mini M2 Pro. Despite having "Put hard disks to sleep when possible" turned off in System Settings, my external G-Raid hard drive stops spinning pretty much as soon as I complete an action. This is causing pretty extreme lag in Media Composer.

The previous post I saw about this said to update the OS to the version that I currently have. Wondering if there is any other advice out there for this?

Current version has long passed 13.2.1

We are now on Ventura 13.5 which does bring some Bug and Security Fixes

About the security content of macOS Ventura 13.5 - Apple Support (CA)

Keep your Mac up to date - Apple Support (CA)

As for "Do Not Put Hard Drive to sleep issue "

There does not appear to a specific UI setting in >> System Setting for Desk Top computer unlike on Laptops running Ventura

You may what to explore Terminal using the >> man pmset << to keep the hard drive from going to sleep

You can try using the following command in the Terminal app to see if that particular update is still available (doubtful, but worth trying):

softwareupdate  -l

If you see the 13.4.1 update in that list, then use the following command to install it making sure to replace <update-name> with the actual name of the update making sure to leave the double quotes in the command:

softwareupdate  -i  "<update-name>"

So if the full name of the software you want to install is called lets say Special Update, then the command would be (I don't know what the actual name would be):

softwareupdate  -i  "Special Update"

More than likely you will need to check for the full installer instead of the smaller update patch so if the 13.4.1 update is not available with the first command above, then use this command to look for a full installer for 13.4.1:

softwareupdate  --list-full-installers

If you see the 13.4.1 installer in the list, then you can download it using the following command:

softwareupdate  --fetch-full-installer  --full-installer-version  13.4.1



AFAIK, this will only download the full installer app to the Applications folder. You will need to manually launch the installer from the Applications folder....the app will likely be called something like "Install macOS Ventura". If this is the name without any version number in the name, then I highly recommend you actually create a bootable macOS USB installer instead of just running the installer app. I have sometimes seen an older installer app automatically download the more recent update before performing the install (though I think this was when the app was automatically downloaded by the OS instead of using the command line). You can use the instructions in this Apple article to create a bootable macOS USB installer (disregard the download instructions in the article and just follow the instructions for preparing the USB stick and using the command line):

Create a bootable installer for macOS - Apple Support

Make sure to have a good backup before you do anything just in case something goes wrong.

Also, the "softwareupdate" command should prompt you for an admin password (or admin username & password) for some of the commands (especially ones to download or install an update).

https://www.avid.com/learn-and-support#Help