activation lock

Purchase a used iPad from a store, but I cannot use it because after restoring it, I cannot complete the process because there is activation lock (linked to an apple account) on the set-up screen, stopping me from setting it up and the store will accept returns.

iPhone 4s, iOS 9

Posted on Jul 25, 2023 7:34 PM

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Question marked as Top-ranking reply

Posted on Jul 25, 2023 7:53 PM

You’ve encountered Apple’s Activation Lock; a theft-deterrent mechanism meaning that use of the device it still restricted by the previous owner.


It will never work for you unless you obtain the prior owner’s cooperation.


Return for a refund.

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activation lock

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