Updating over wifi

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Level 1

4 points

Updating over wifi

I just got a brand new iPhone 14 Pro and transferred my data over from my old phone. I am trying to download my apps and the latest software update, but I keep getting messages saying that it will only update over Wi-Fi. I am connected to wifi - my mobile data is turned off, my phone is on airplane mode, and my bluetooth is off. I can access the internet and have consistent high speeds per different speed check services, and my phone is in the same room as the router.

I have deleted all VPN configurations from the phone, reset the phone several times, reset the network settings to factory defaults, forgotten the wifi network and re-entered the password correctly. I have reset the router as well.

Why does the phone think it is not connected to wifi despite very clearly being connected to wifi?

Posted on Jul 26, 2023 2:22 PM

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Answer 1

SravanKrA

Level 10

432,590 points

Jul 27, 2023 4:39 AM in response to MyManFriday

Connecting to Wi-Fi is the initial step, followed by establishing an internet connection.

However, it's important to note that connecting to Wi-Fi does not automatically guarantee an internet connection. In the event that you are unable to connect to Wi-Fi, the issue may stem from settings on your iPhone or the router/modem.

On the other hand, if you are unable to establish an internet connection despite being connected to Wi-Fi, the problem is likely related to the settings on your router/modem. In such cases, it is advisable to promptly contact your Internet Service Provider (ISP) for assistance.

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...

Connecting to Wifi is the first part and then getting connected to the Internet is the second

If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

However --> Connect iPhone to the Internet - Apple Support

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Updating over wifi

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