Hi. My iPad has exploded! It's been forced open by black 'cushions' inside expanding. Any ideas?
iPad, iOS 10
Question marked as
Those “black cushions” are the iPad Li-ion batteries - that have expanded due to a serious fault. Do not attempt to use or charge the iPad under any circumstances.
Keep the iPad away from any flammable or combustible surfaces or materials.
You need to immediately contact Apple Support for assistance - or take the iPad to an Apple Store or Apple Authorised Service Provider (AASP) where safe disposal of the batteries can be arranged.
You can contact the Support Team using the Support link at top-right or bottom-left of this page - or using this link:
You might alternatively visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist:
Genius Bar Reservation and Apple Support Options - Apple