Audio cut-out when video streaming between MacBook Air and Bose 700 Headphones

barbara993 Said:

"Audio cut-out when video streaming between MacBook Air and Bose 700 Headphones"

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Troubleshoot the Mac's Bluetooth:

A. Links to Use:

• Connect a Bluetooth Device with your Mac
• If you can't Connect a Bluetooth Accessory to your iPhone, iPad, or iPod touch - Apple Support

B. Try a New Admin User:

What happens when you create a new administrator user, and try performing this? Do you still get this error? If not, then it is likely an error with the current user. If so, then it is likely an error with your Mac or the macOS.

For future reference...

C. "Reset the Bluetooth Module":

See my User Tip: Use "Reset the Bluetooth module" to Fix Constant Bluetooth Disconnections - User Tip, Looking at my first comment on it, recommended to Apple that they bring this option back. They discontinued it on even macOS versions.

barbara993 Said:

"Thank you for all that helpful information.: [...]Seems like resetting my Bluetooth module would be a way to go but going through the steps of your User Tip, there is no option to debug on my current laptop/OS.[...]"

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You are welcome.

As I mentioned in my reply in my User Tip, Apple canned "Reset the Bluetooth Module" when Monterey was released. So, that why you are not seeing it. So, what else to go by...

Troubleshoot the Mac Audio:

What to Try:

• Unmute the App:

If an app has its own audio input and output settings, then perform things on the app itself.

• Remove External Devices:

Verify what your output item is.

• Disable Bluetooth:

If there are any microphones nearby, then they may be getting in the way via bluetooth.

• Go Here: Control Access to your Microphone on Mac.

See if an app is permitted to use your microphone.

• Reset the SMC and your NVRAM:

(Applies to Intel-Based Macs Only) Sometimes when changes are made to the system(i.e. updates), system configurations (i.e. for Sound) become manipulated, technically. So, reset the SMC and NVRAM.

• Boot into Safe Mode:

When you boot into Safe Mode, items load by default, with certain settings and caches set aside. So, hold down the shift key upon boot. See what happens then.

• Create a New Administrator:

See if creating and logging in as a new administrator does the trick. There may be something misconfigured in your current user - something that is getting in the way. Go to: System Preferences > Users & Groups > Unlock > Click: "+" > Create the new administrator

barbara993 Said:

"Thank you for all that helpful information.: Thank you again. I'm embarrassed to admit but I just tried something for the first time and it seems to have worked. When I turn on my Bose they automatically pair up to both my Air and my iphone. I turned off my iphone's bluetooth to unpair it to the headphones and I am no longer having audio issues with video on my laptop. I suppose the dual pairing is what caused the on-going dropouts with the audio."

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You are welcome!

Excellent job troubleshooting!