Apple relay email forwarding issue

I created an account on a well-known retailers website using my Apple ID and then made a purchase via Apple Pay on my iPhone. The invoice unfortunately did not arrive in the forwarding email address associated with the Apple relay account for that website.


I confirmed on the retailers website that the Apple relay email address associated with the account I created, matches the Apple relay email address listed for the e-commerces website on Apple’s AppleID website. I further confirmed on Apple’s website that email forwarding is turned on for the e-commerce’s site and that the forwarded email address listed on the AppleID website is correct.


is the issue with Apple or the E-comm site? How do I resolve the problem?



Posted on Jul 27, 2023 7:41 PM

Reply
1 reply

Jul 28, 2023 2:55 PM in response to Sudanmas

Hi Sudanmas,


If you have an email that you can't find, we recommend that you try the steps here: If emails appear to be missing in Mail on Mac - Apple Support


To perform the recommended troubleshooting steps via the link above, complete the steps in the section below.


* If you use more than one email account in Mail, make sure you’re looking at messages for the correct account.
* If you sorted messages, they may be in the list but not in the order you expect.
* If the missing emails are from a specific person or group, check whether you blocked messages from them.
* If you use rules, they may have moved messages to other mailboxes. Try searching for the messages.
* Check the account’s Recovered Messages mailbox, if available in the Mail sidebar.
* Quit Mail, then reopen it.

If the problem persists, you may need to rebuild a mailbox.

If you set up Time Machine to back up files on your Mac, you can use the backups to restore content that Mail downloaded (based on options set in Mail and on your Mac). See Restore items backed up with Time Machine.


We recommend the steps above because they will show you what to do if emails appear to be missing in Mail on Mac.


Please let us know the outcome after giving the above steps a try.


Thanks for using the Apple Support Communities.


Cheers!

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Apple relay email forwarding issue

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