Newsroom Update
Today, Apple announced that from 2020 through 2023, the App Store prevented a total of over $7 billion in potentially fraudulent transactions. Learn more >
Today, Apple announced that from 2020 through 2023, the App Store prevented a total of over $7 billion in potentially fraudulent transactions. Learn more >
I have a “receipt” saying I purchased BetterMe subscription for 39.99 and I went into app and it took me through the information process then to get my plan it asked me to purchase again…
iPhone 7, iOS 14
Click on this link to learn how to contact an app developer about problems running an app or problems restoring purchases. --> How to contact an app developer - Apple Support
If you cannot resolve the problem with the developer contact Apple:
Report a Problem (and to ask for a refund) - https://reportaproblem.apple.com/?s=6
If you still have problems, click here --> Choose your country or region - Official Apple Support Select your country, then a product.
Click on this link to learn how to contact an app developer about problems running an app or problems restoring purchases. --> How to contact an app developer - Apple Support
If you cannot resolve the problem with the developer contact Apple:
Report a Problem (and to ask for a refund) - https://reportaproblem.apple.com/?s=6
If you still have problems, click here --> Choose your country or region - Official Apple Support Select your country, then a product.
Where did you buy the subscription? Who issued the receipt?
IOS app subscriptions must be bought as an in-app purchase using the iOS App Store.
M1 Mac mini, macOS 13.5; Watch, series 7 GPS/cellular, watchOS 9.6; iPad Pro 2nd Gen, iPadOS 16.6; iPhone 12 Pro, iOS 16.6; TV 4th Gen, tvOS 16.6; HomePods, audioOS 16.5 and Airport Express w/ Airplay 2
I purchased a subscription but how do I use it?
