External ssd are showing twice in finder - never Apple support answer

i see multiple drives on Finder even when i have only one external hard drive mounted.


that s all


=====


but the answer of Apple Support Communities is !


If needed, you can use the steps in Add a user or group on Mac to create a test user.


is this an anwer ? or a big lost time ?



Posted on Jul 28, 2023 11:39 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 28, 2023 11:58 AM

Please read the following user tip and restate your question/problem in detail


     Writing an Effective Apple Support Communities Question - Apple Community


What model Mac and year do you have?

What system are you running?

Are you seeing multiple drives of the same external drive or different drives?

Can you post a screenshot of what Disk Utility sees in the sidebar when View ➙ Show All Devices is selected?




Also give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


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2 replies
Question marked as Top-ranking reply

Jul 28, 2023 11:58 AM in response to maurofromgenova

Please read the following user tip and restate your question/problem in detail


     Writing an Effective Apple Support Communities Question - Apple Community


What model Mac and year do you have?

What system are you running?

Are you seeing multiple drives of the same external drive or different drives?

Can you post a screenshot of what Disk Utility sees in the sidebar when View ➙ Show All Devices is selected?




Also give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


Jul 28, 2023 11:54 AM in response to maurofromgenova

maurofromgenova wrote:

i see multiple drives on Finder even when i have only one external hard drive mounted.


Is there more than on Container/Partition on this external drive, you do not say...?


Do both open the drive to the same content...?


Can you un-mount just one of icon in the sidebar?


old issue, new issue, what changed?


How is that drive formatted?


What exact macOS....


The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.5

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support


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External ssd are showing twice in finder - never Apple support answer

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