I purchased the TITANS £50 preorder on hearthstone via my iPad. The purchase said it failed but when I checked my account £50 was missing and there was no evidence of the bundle literally anywhere. Please help, that’s a lot of money
iPad Pro, iPadOS 16
Apple Pay doesn’t transfer funds and never receives funds. Apple is not a bank. The dispute needs to be started with the merchant. If the merchant recognizes a double billing etc., they can issue the refund and that’s the quickest way to resolve the issue.
If the merchant refuses to provide a refund, you need to start a dispute with the bank that issued the credit or debit card that the funds were removed from.
Apple Pay/Apple does not approve or decline transactions. Apple Pay only securely transmits data/card information between the merchant and the bank.
Get a refund for purchases made with credit or debit cards using Apple Pay - Apple Support
I’m confused, sorry. How does this involve Apple?
Did you use Apple Card Mastercard, Apple Gift Card, Apple ID Account, Apple Cash or what am I missing? Sorry to be so dense.
I bought it through Apple Pay, when I look on my recent transactions everything else is there but this £50
I’ve made a payment of £50 using apple pay and the money has disappeared from my account but will not appear anywhere else such as bank account or transaction history on the platform I bought the product on. Please help
