My carrier says that it is apples poor original design of the iphone 12 is why my phone always goes into sos mode

R5115 wrote:

Service is terrible and it always goes into sos mode

follow all steps here If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

And who is your phone carrier?

Hello R5115,

Check your carrier's coverage map in your area.

I would be willing to bet coverage is terrible near you.

Check their coverage map or specifically, the closest tower that you are connected to. Carriers often exaggerate their coverage maps to include more users. Have you been able to compare with others at your location on what service they have and the signal strength they receive?

Verizon 5G and 4G LTE coverage map (interactive tool):

https://www.verizon.com/coverage-map/

iPhone 12 - Technical Specifications

The iPhone 12 has coverage of a lot of 4G and 5G frequencies. If you had a much older iPhone that mostly had 2G and 3G coverage – with just a few 4G LTE frequencies thrown in, I'd think that the problems were due to the phone companies shutting down the 2G and 3G networks. That shutdown shouldn't be a big issue for an iPhone 12.

I have an iPhone 12 Mini that seems to work pretty well, and I believe that the carrier that I use is reselling Verizon service. But maybe you live in an area where Verizon has few cell towers and provides poor coverage.

R5115 wrote:

My carrier says that it is apples poor original design of the iphone 12 is why my phone always goes into sos mode

The technical term for that is “passing the buck because I’m to lazy to do my job"

If what your carrier says is true, the support forums would be flooded with posts on the subject and you would see things on the evening news about this.

None of this is happening, so maybe just maybe......your carrier really does not know what is causing the problem with your phone and they are looking for someone else to blame.

Who is your carrier? We would like to conduct a deep forum search for issues with the same carrier.

Hello R5115!

I have an iPhone 12, and it never, ever goes into “SOS Mode.” So I don’t know where a “poor original design” fits in. I guess you learn something new every day. 🤷‍♀️