Apple music payment problem

The payment method on apple music keep on declining while the money on the account has been deducted

iPhone X, iOS 16

Posted on Jul 29, 2023 12:29 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2023 12:59 AM

Re: "The thing is how do I get my refund or access on Apple Music coz I have already paid but still it’s working"


Seems anyone can access the Apple Music app, whether subscribed or not.

If you have no access try restarting your iPhone (deletes temporary files, and often restores order if something is not up-to-date, or not working right)

How to: Restart your iPhone - Apple Support


With or without a subscription:

How to: Listen to music and more in the Apple Music app - Apple Support


If you have subscribed ok, you get your own library & can add the music you want:

Eg: you can start listening to millions of songs from the Apple Music catalog.

 More info:

Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Apple Support

says

"How to listen to Apple Music on all of your devices

After you subscribe, sign in to your other devices with your Apple ID to access Apple Music. Just follow the steps below for your device. And if you want to access your music library across your devices, learn how to turn on Sync Library.

On your iPhone, iPad, iPod touch, or Android device

      1. Open the Apple Music app and tap Listen Now.
      2. In the upper-right corner, tap the photo icon.
      3. Sign in with your Apple ID and password."

________________

With a subscription you can also:

Listen to Apple Music on the web and in apps - Apple Support

_____________________

Previous purchases may be available in the "Library" in the Music app.

or If needed: 

How to: Redownload music - Apple Support


How to create a profile and: See what your friends are listening to - Apple Support

_________

Re: refund:

If you want: You can change your subscription plan or cancel your subscription.

  1. Tap Listen Now, then tap  or your profile picture.
  2. Tap Manage Subscription, then follow the onscreen instructions.


Request a refund for apps or content that you bought from Apple - Apple Support


NB: If you request a refund, you need to wait for Apple to approve it. If you receive a message from Apple.that your refund has been approved, it will be refunded to the same payment method that was used,


If needed:

Music Support website: (info. / support / contact)

Music - Official Apple Support

3 replies
Question marked as Top-ranking reply

Aug 4, 2023 12:59 AM in response to trevo181

Re: "The thing is how do I get my refund or access on Apple Music coz I have already paid but still it’s working"


Seems anyone can access the Apple Music app, whether subscribed or not.

If you have no access try restarting your iPhone (deletes temporary files, and often restores order if something is not up-to-date, or not working right)

How to: Restart your iPhone - Apple Support


With or without a subscription:

How to: Listen to music and more in the Apple Music app - Apple Support


If you have subscribed ok, you get your own library & can add the music you want:

Eg: you can start listening to millions of songs from the Apple Music catalog.

 More info:

Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Apple Support

says

"How to listen to Apple Music on all of your devices

After you subscribe, sign in to your other devices with your Apple ID to access Apple Music. Just follow the steps below for your device. And if you want to access your music library across your devices, learn how to turn on Sync Library.

On your iPhone, iPad, iPod touch, or Android device

      1. Open the Apple Music app and tap Listen Now.
      2. In the upper-right corner, tap the photo icon.
      3. Sign in with your Apple ID and password."

________________

With a subscription you can also:

Listen to Apple Music on the web and in apps - Apple Support

_____________________

Previous purchases may be available in the "Library" in the Music app.

or If needed: 

How to: Redownload music - Apple Support


How to create a profile and: See what your friends are listening to - Apple Support

_________

Re: refund:

If you want: You can change your subscription plan or cancel your subscription.

  1. Tap Listen Now, then tap  or your profile picture.
  2. Tap Manage Subscription, then follow the onscreen instructions.


Request a refund for apps or content that you bought from Apple - Apple Support


NB: If you request a refund, you need to wait for Apple to approve it. If you receive a message from Apple.that your refund has been approved, it will be refunded to the same payment method that was used,


If needed:

Music Support website: (info. / support / contact)

Music - Official Apple Support

Jul 30, 2023 5:41 PM in response to trevo181

Hi trevo181,

Re: The payment method on apple music keep on declining while the money on the account has been deducted


Seems for some purchases, Apple requires a credit / debit card is listed in the account, even if an Apple Account balance is used for the purchase. Maybe this is the reason you get the decline message.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

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Apple music payment problem

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