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Can’t Generate App-Specific Password

I had to reset my my Macbook Air to factory settings. I’m trying to create app-specific passwords, fort example to add my iCloud email account to Outlook.


When I go to create a password, rather than getting the password as usual, I get the following message: "Continue on one of your devices. On an iPhone, iPad or iPod touch go to Settings > Apple ID. On a Mac go to System Preferences or System Settings > Apple ID."


I’ve never seen this before. This also happens on my iMac.I go to Apple ID, but then what? Nothing happens.


Has anyone encountered this? Even the Apple support page Sign in to apps with your Apple ID using app-specific passwords - Apple Support does not mention this.


Has anyone encountered this? Any ideas on how to get the password?


Thanks.


MacBook Air 13″, macOS 13.5

Posted on Jul 29, 2023 4:58 AM

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113 replies

Aug 9, 2023 11:24 AM in response to RN12

I just spoke to Apple Support and they are aware of this issue. There is workaround available that lets you stay in Safari:


When you login to appleid.apple.com, when you get the prompt for TouchID or FaceID, click on "Use a different iCloud Account" and then manually login with your email and password.


This worked for me while I was on support with them just now. The rep also said that this issue is in the engineering queue and a future software update should resolve it, but there was not a commitment to when that would be.

Aug 10, 2023 9:27 AM in response to Ser4ph1m

I had this exact problem.

I found a solution without having to delete all my passwords.


Solution:

I visited appleid.apple.com on a non-Apple device (using Chrome) and it worked first time.


I tried several different browsers on my iPhone and MacBook but kept getting the same message:

“Continue on one of your devices. On an iPhone, iPad or iPod touch go to Settings > Apple ID. On a Mac go to System Preferences or System Settings > Apple ID”

So I’m assuming this is an Apple glitch.

Aug 11, 2023 3:22 AM in response to Frisby

Frisby you are a genius and a lifesaver! I’d been trying to resync my iCloud calendar to my Alexa after changing my apple password and kept running into the same problem. Just when I was ready to give up hope, this worked! Logging in as my @icloud email finally got the app-specific password to finally work! To anyone else having this problem, this is the solution!!

Aug 12, 2023 10:03 PM in response to RN12

You need to be signed into the device where the non-Apple app is. So for example if you’re wanting to create an app specific password for Outlook on a Windows 11 computer, then you need to be logged into your Apple account on the Windows 11 computer. Then you will be able to generate the password for Outlook (or whatever app you are running).

Can’t Generate App-Specific Password

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