printer connection

Got a new Canon Printer e4570, and managed to do connection with all my devices successfully but after 8 days suddenly cant print, can't get my printer recognised ,seems impossible to make the connection work but got one Microsoft computer which has no issue to connect via wifi. if I connect via cable it work. I see the printer appearing time to time on my system but when click to do a print nothing happened.

Any advises???

Thanks

Francois

Francois’s MacBook Air 2020

Posted on Jul 29, 2023 6:28 AM

Reply
5 replies

Jul 29, 2023 5:50 PM in response to Tesserax

HI Tesserax, I have 4 Mac air of various ages , 2012, 2017, 2020 iphone12 pro all of those on the first day of installing my new printer were well connected and functioned well but suddenly after 8 days or so they stop to respond or recognised the printer and if they do it is only for a short period of time. Like my Mac Air 2020 venture 13.5 connect last evening and managed to print via wifi but this morning wanted to test if it was stable nope , the printer is listed in my list showing green light first then become red and that is it :(( I reset all equipment, I remove all drivers, reinstall new drivers, set the printer manually the wifi, done whatever I could find to do but no positive results regrettably, I contacted for an hour at the time Canon and Apple but both are unable to assist, both pushing the buck to the other!

I understand Canon and Mac have some issues of connectivity reading through the web . Understand Apple cant build for outside equipment; but it must be a way to resolve this issue as if it managed to connect once for a few days it should be able to be done more permanently and it work without any issue with microsoft computer, then it is to do between Apple and Canon. Wonder if any one around is able to help , my frustration rich is max :((

Jul 31, 2023 1:14 PM in response to francoisgs


..fancoisgs..

Also missing, are details: about each of those Mac computer system versions

and of those: any updates made available, as downloads online. ~If they were

applied, and each of those followed-through too; to troubleshoot print issues.


Some of the printer issues may not require newer drivers if they are 'AirPrint'

& correctly set up, per each macOS; and if need for additional drivers exist.


About AirPrint - Apple Support

//support.apple.com/en-us/HT201311


•Print wirelessly from your Mac to an AirPrint printer - Apple Support

•Use AirPrint on your Mac - Apple Support (macbook essentials)


All vague, these situations may require infinite resources & hands-on help.

[As a Volunteer with limited time each day, these are increasingly off-limits.]


Jul 31, 2023 7:54 PM in response to K Shaffer

Thanks a lot everyone after 72 hours battling, not sure why and how but it suddenly work !!! Is it that for the Xiemes time I switch off all equipment including router for a much longer time it reset everything, God knows but happy it work ;)) again won’t be able to explain why ( that my frustration!) thanks everyone trying all the best francois

printer connection

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