How do I unlock an iPad my auntie gave me it’s asking me for her email and password so I can remove it

My auntie gave me her old iPad but it telling to give it back to her because I need her password but she doesn’t remember the password for it how do I get into the iPad without this

Posted on Jul 29, 2023 8:27 AM

Reply
Question marked as Best reply

Posted on Jul 29, 2023 8:36 AM

You don’t. She will need to unlock it using her credentials. She can visit I forgot.apple.com to reset the password. She should also prepare the device for you. What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


2 replies

Jul 30, 2023 7:01 AM in response to Milo0401

Presumably you are being prompted for your AppleID credentials - so as to satisfy the Activation Lock. You will require the AppleID an associated password that was last used to successfully activate the device - which, for the bona-fide owner (your Aunt) should be straightforward.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, recovery of the AppleID credentials should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID



More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support



After recovering the AppleID credentials and resolving the Activation lock, the iPad can be properly prepared for reuse by its new owner:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


You will of course need to use your own AppleID. If you don’t already have an existing AppleID - and need to create one:


You may find this information to be helpful with setting-up an AppleID for a minor - and in considering appropriate controls while continuing to share Apps and paid Apple services if you should choose to do so:

How to create a new Apple ID - Apple Support


If you are minor, you may need help in setting-up an appropriate AppleID account - as otherwise you may require a Credit Card to set-up a new AppleID account:

Apple for Kids - Official Apple Support

Help your child set up an iPhone, iPad, or iPod touch - Apple Support



How do I unlock an iPad my auntie gave me it’s asking me for her email and password so I can remove it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.