Iphone 13 leather case leather peeling off

want to do warranty on my iPhone 13 case purchased from amazon

But serial number will not show up on apple support

Posted on Jul 29, 2023 2:09 PM

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Getting iPad serial number after trade-in? I recently sent an old iPad of mine to Gazelle.com, who offered me $83 based on the description I gave on their site. They received the iPad today, and offered me $34. They claimed it has scratches on it, what they called “more than acceptable”. There has been a protective case on the iPad since the day I got it, years ago. It’s an 8th generation iPad, if I recall. I checked it thoroughly before I packed it up and sent it to Gazelle. I saw exactly ZERO scratches. Gazelle also said the battery doesn’t charge consistently. That’s also nonsense. It had absolutely no charging issues. I sent an email to Gazelle, who replied that they’d be happy to have another inspector check it out. All I had to do was tell them the IMEI/Serial number of the iPad. I don’t have the iPad! They do! I also don’t have the box that it came in. Why would I have the box after all these years? Is there any way possible I can get one of these numbers? Would Apple have it on record somehow? I think I’m really getting ripped off here. They don’t know which iPad is the one I sent to them? I told Gazelle in my original email that if I didn’t get a satisfactory answer from them about the fake claims of scratches and charging issues, I would file a complaint with the Better Business Bureau, as well as post about this incident in every social media outlet I’m a member of. Based on this ridiculous request from them to provide these numbers, I will be heading to BBB.org as soon as I’m done writing this. But I figured I’d ask to see if there is any way possible to get one of the numbers. It sounds like my question is ridiculous, but I figured I’d ask.
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Received the wrong iPad after Apple trade-in I trusted Apple without knowing that the trade-in was out sourced to a 3rd party. I took the quick survey on line and determined that my iPad Pro was worth $70.00. Nothing was wrong with it. It worked perfectly! I sent it in and a few days after it was received and evaluated, I got an email indicating that my iPad Pro was worth $0. That the screen was defective. I couldn’t believe it and wanted to see it myself so I had them ship back to me the iPad Pro I had sent in. When I received the iPad Pro, I opened the package and immediately knew it was not the one I had mailed in. I looked at the serial number and compared it to the serial number of the one I sent for the trade in and they are completely different! Not only that but the model is different too. What do you suggest I do to get this straightened out? Is there a phone number that I can call and talk with a knowledgeable person ? thank you in advance for your help. [Re-Titled by Moderator]
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1 reply

Tesserax

Level 10

160,624 points

Jul 29, 2023 4:50 PM in response to ye60

AFAIK, an iPhone case does not have a serial number. Have you contacted Amazon to see if it can be returned for a refund? They should have a record of your purchase.

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Iphone 13 leather case leather peeling off

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