Low volume Apple TV

bought the Guardians of the Galaxy latest movie and the volume in the movie terribly low. Had to turn the TV up to 80


checked settings , nothing checked to reduce volume


any ideas? Could it be the movie? The splash page for the movie is nice and loud . The problem is just with the movie

Posted on Jul 29, 2023 6:02 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 30, 2023 1:14 PM

Hello Vanishpoint,


This page can help provide assistance for adjusting audio settings to see if that's able to resolve the concern with the movie's audio: Adjust video and audio settings on Apple TV - Apple Support


If you were checking in the Apple TV's settings, try also checking the settings for the currently playing video:


Reduce loudness in the currently playing video (Siri Remote 2nd generation or later): Show playback controls, then select the Audio Options button  and choose Reduce Loud Sounds from the pop-up menu.
Reduce loudness in the currently playing video (Siri Remote 1st generation): Show playback controls, then select the Audio Options button  and choose Reduce Loud Sounds from the pop-up menu.


Also, try adjusting the audio format even if just temporarily to see if that helps:


Audio format: By default, Apple TV uses the best audio format available. You can change the audio format if you’re experiencing problems with playback. Select Audio Format, then select Change Format and choose either Dolby Atmos, Dolby Digital 5.1, or Stereo.


Cheers.

1 reply
Question marked as Top-ranking reply

Jul 30, 2023 1:14 PM in response to Vanishpoint

Hello Vanishpoint,


This page can help provide assistance for adjusting audio settings to see if that's able to resolve the concern with the movie's audio: Adjust video and audio settings on Apple TV - Apple Support


If you were checking in the Apple TV's settings, try also checking the settings for the currently playing video:


Reduce loudness in the currently playing video (Siri Remote 2nd generation or later): Show playback controls, then select the Audio Options button  and choose Reduce Loud Sounds from the pop-up menu.
Reduce loudness in the currently playing video (Siri Remote 1st generation): Show playback controls, then select the Audio Options button  and choose Reduce Loud Sounds from the pop-up menu.


Also, try adjusting the audio format even if just temporarily to see if that helps:


Audio format: By default, Apple TV uses the best audio format available. You can change the audio format if you’re experiencing problems with playback. Select Audio Format, then select Change Format and choose either Dolby Atmos, Dolby Digital 5.1, or Stereo.


Cheers.

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Low volume Apple TV

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