my phone is unresponsive

Dylan_91 Said:

"my phone is unresponsive: My IPhone has been flashing the apple logo off and on all day. It will not turn on or restart. I've tried the hard reset. I can't get it to turn on. My email and phone number are connected to my phone."

-------

Troubleshooting a Frozen iPhone:

Try the Tips at these Apple Support Links:

• If your iPhone is Stuck on the Apple Logo - Apple Support

• If the Screen isn’t Working on your iPhone or iPad - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support

Not sure if a "Hard Restart" is the same as a "Forced Restart". But, if you have not already tried a Forced Restart, that is the first thing that the technician will do when you take the phone in for service. So, it might be worth a few more tries.

Force restart iPhone - Apple Support

There are 2 possible results when you perform a Forced Restart:

1) The phone returns to normal operation

or.....

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop

Find Locations