I get a message that Face ID is not working

Hello,

Apple has several documents helping you with Face ID which uses the TrueDepth camera.

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

Hello Markdfil!

No, we can’t assist with that issue. Please go ahead and contact Apple Support. Or to save yourself that step, take the iPhone straight to a Genius Bar or Apple Authorized Service Provider (AASP) for further assistance:

• Genius Bar Reservations: Genius Bar Reservation and Apple Support Options
• Locate Apple Stores & AASP’s: Find a Reseller 
• iPhone Service & Repair: iPhone Repair & Service - Apple Support

👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

I hope this is helpful. Good Luck!