My transit card is no longer in Apple Wallet

Make sure that you did not sign out of Apple ID, doing so will remove cards. Confirm you are signed in with the same Apple ID used for adding the card, re-add as detailed in the previous reply linked support doc:

1. open the Wallet app and tap the Add button .
2. Tap Previous Cards and choose your Suica, PASMO, or ICOCA card.
3. Add your card.

I think your path forward is to contact Apple Support (1-800-MY-APPLE) and confirm that transit cards are backed up from iPhone. You may need to request your issue be escalated to Tier 2 support. If Apple Support can’t help, then contact SmartTrip support and see if they can assist with restoring your old card.

Sorry we can’t help more. Apple Support Community does not have access to your personal or financial information as this is a public community forum.

Please review this support article for assistance.

Add a Suica, PASMO, or ICOCA card to Apple Wallet - Apple Support

Make sure you iPhone is updated to latest iOS.

Update iOS on iPhone - Apple Support

Did you backup your old iPhone and restore it to your new iPhone? Did you setup your new iPhone as new?

I restored it from my saved backup in iCloud. everything else is the same.

Payment methods are associated with a specific Apple ID. Do you have multiple Apple ID’s? Your iPhone should look like the screen shot i posted below.

If you have the patience and want to peruse this, if Tier 1 support can help resolve the issue, try escalating your case to Tier 2 and see if they have a solution.

Sorry I couldn’t help more.

I do not have multiple Apple IDs. I had to get a new phone when my old one was stolen and erased. My transit card (SmartTrip) disappeared when I got my new phone. My credit cards are still there. I updated iOS, I see the option for previous cards but my transit card is not there.

I have the same problem but there is no option for “previous cards” so I have no idea what this comment is referring to.

I did. Old transit card is still not there. Money down the drain I guess, thanks Apple

Yes I called apple support and they were unhelpful and, in one case, very rude. Thanks for trying.