A1625 No App Store Available

I was given a Apple TV HD by my

boss because he doesn’t use it at work anymore. (I work for a restaurant) When I set up the Apple TV I noticed it said configuring Rarefied Atmosphere right before finishing the set up. The only app available is atmosphere and airplay is permanently disabled. Is there a way to roll back the software to its original state or is the Apple TV essentially a brick?

Apple TV HD

Posted on Jul 30, 2023 9:07 AM

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Question marked as Top-ranking reply

Posted on Jul 30, 2023 7:23 PM

The Apple TV box may have been configured with a device profile, which allow s for much greater customization and restrictions. Not sure if it is necessary that the original owner/profile applier removes that profile. I think that depends on any MDM ‘lockdown’ to prevent (accidental or intentional) changes.


  1. Try resetting as described here: Reset or restore your Apple TV to its factory settings - Apple Support
  2. Else try using the Configurator app on a Mac. Apple Configurator app - Mac App Store preview - Apple
  3. Else the original owner (workplace IT, or Atmosphere) may need to remove the device profile first.


They may have subscribed to this service: www.atmosphere.tv? If they got the Apple TV box pre-configured from there too, then Atmosphere may be the only one to reset it properly. As service usually doesn’t extend after the subscription ended, any additional action from them seems unlikely. Then it would be bricked.

1 reply
Question marked as Top-ranking reply

Jul 30, 2023 7:23 PM in response to Chance989

The Apple TV box may have been configured with a device profile, which allow s for much greater customization and restrictions. Not sure if it is necessary that the original owner/profile applier removes that profile. I think that depends on any MDM ‘lockdown’ to prevent (accidental or intentional) changes.


  1. Try resetting as described here: Reset or restore your Apple TV to its factory settings - Apple Support
  2. Else try using the Configurator app on a Mac. Apple Configurator app - Mac App Store preview - Apple
  3. Else the original owner (workplace IT, or Atmosphere) may need to remove the device profile first.


They may have subscribed to this service: www.atmosphere.tv? If they got the Apple TV box pre-configured from there too, then Atmosphere may be the only one to reset it properly. As service usually doesn’t extend after the subscription ended, any additional action from them seems unlikely. Then it would be bricked.

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A1625 No App Store Available

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