In-game purchases.
Bought a gift card.
redeemed it.
went to make purchases.
I get a message saying, “Sorry your purchase cannot be completed.” Why?
iPhone XR, iOS 15
Bought a gift card.
redeemed it.
went to make purchases.
I get a message saying, “Sorry your purchase cannot be completed.” Why?
iPhone XR, iOS 15
redeemed it.
When redeeming a gift card, the amount will be credited to your (1) Apple Account balance and (2) you need to set your Apple Account balance as your default payment.
(1)
See -> Check your Apple Account balance
Check your Apple Account balance – Apple Support (UK)
(2)
See -> Add a payment method to your Apple ID
Add a payment method to your Apple ID – Apple Support (UK)
If you already use your Apple Account balance, the Apple Gift Card or App Store & iTunes gift card is automatically added to your Apple Account balance.
See -> What you can buy with your Apple Gift Card or Apple Account balance
What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)
and ⤵️
-----
The explanation of if you get a message -> Your purchase could not be completed, you need to Add a payment method to your Apple ID – Apple Support (UK)
Add money to your Apple Account balance -> Add money to your Apple Account balance - Apple Support
If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.
Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.
Check also -> If your payment method is declined in the App Store or iTunes Store, see ->
If your payment method is declined in the App Store or iTunes Store - Apple Support
⤵️
How to complete your purchase if a payment failed or was declined
If you still can't make a purchase
If you're still unable to update your payment method, Contact Apple Support.
If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.
redeemed it.
When redeeming a gift card, the amount will be credited to your (1) Apple Account balance and (2) you need to set your Apple Account balance as your default payment.
(1)
See -> Check your Apple Account balance
Check your Apple Account balance – Apple Support (UK)
(2)
See -> Add a payment method to your Apple ID
Add a payment method to your Apple ID – Apple Support (UK)
If you already use your Apple Account balance, the Apple Gift Card or App Store & iTunes gift card is automatically added to your Apple Account balance.
See -> What you can buy with your Apple Gift Card or Apple Account balance
What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)
and ⤵️
-----
The explanation of if you get a message -> Your purchase could not be completed, you need to Add a payment method to your Apple ID – Apple Support (UK)
Add money to your Apple Account balance -> Add money to your Apple Account balance - Apple Support
If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.
Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.
Check also -> If your payment method is declined in the App Store or iTunes Store, see ->
If your payment method is declined in the App Store or iTunes Store - Apple Support
⤵️
How to complete your purchase if a payment failed or was declined
If you still can't make a purchase
If you're still unable to update your payment method, Contact Apple Support.
If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.
In-game purchases.