Issues with Face ID on iPhone

I’m having problems with my Face ID on my iPhone


[Edited by Moderator]

iPhone XR, iOS 15

Posted on Jul 30, 2023 11:31 AM

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Question marked as Top-ranking reply

Posted on Jul 30, 2023 1:11 PM

I see from your tag line you haven't updated to iOS 16 (16.6 is the most current), so update your iPhone and if that doesn't help, then see the suggestions in this link --> If Face ID isn't working on your iPhone or iPad Pro - Apple Support


This presumes of course you haven't had your screen replaced by anyone other than Apple or an Apple Authorized Service Provider. If you did, FaceID may never work again.


And if you didn't have the screen replaced and you tried all the suggestion in the link I provided, you may have a hardware issue and you'll need to schedule an appointment at your Apple Store Genius Bar for evaluation and options.

1 reply
Question marked as Top-ranking reply

Jul 30, 2023 1:11 PM in response to poolboy_karima

I see from your tag line you haven't updated to iOS 16 (16.6 is the most current), so update your iPhone and if that doesn't help, then see the suggestions in this link --> If Face ID isn't working on your iPhone or iPad Pro - Apple Support


This presumes of course you haven't had your screen replaced by anyone other than Apple or an Apple Authorized Service Provider. If you did, FaceID may never work again.


And if you didn't have the screen replaced and you tried all the suggestion in the link I provided, you may have a hardware issue and you'll need to schedule an appointment at your Apple Store Genius Bar for evaluation and options.

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Issues with Face ID on iPhone

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