Microphone off for calls, but not when on speaker.
When I receive or make a call I cannot hear the other party. However, it works fine when on speakerphone.
iPhone 12, iOS 16
When I receive or make a call I cannot hear the other party. However, it works fine when on speakerphone.
iPhone 12, iOS 16
Hi nancyfromwest roxbury
welcome to the Apple (user-to-user) Community :-)
Re: "Microphone off for calls, but not when on speaker".
You might want to check that you have the latest iOS version installed on your iPhone:
About iOS 16 Updates - Apple Support - Apple Support says 16.6 is the latest version.
If you have already updated to the latest iOS version:
If your phone isn’t working right, (or as it used to work) try re-starting it:
How to: Turn iPhone on or off - Apple Support
_______________________________________________________________
More trouble-shooting, if needed:
Seems, on iPhone, the volume may need to be adjusted while you are actually on the call.
Apple support's article: While on a call on iPhone - Apple Support
Eg: says
"When you’re on a phone call:
Adjust the audio during a call
To change the volume, press the volume buttons on the side of iPhone"
You can check that there is no phone-cover, or speck of dirt or wax, blocking you from hearing clearly.
Cleaning your iPhone - Apple Support
___________________________________________________
If you are still not hearing clearly:
You could try turning off "Low Power" mode if you have it turned on.
Use Low Power Mode to save battery life on your iPhone or iPad - Apple Support
Eg: says:
"To turn Low Power Mode on or off, go to Settings > Battery. You can also turn Low Power Mode on and off from Control Center. Go to Settings > Control Center > Customize Controls, then select Low Power Mode to add it to Control Center."
__________________________________________
Else:
You might want to try using either cellular or wi-fi
(ie: see if there is any difference in hearing and being heard on a call)
How to: Make calls using Wi-Fi on iPhone - Apple Support
______________________
More support if needed:
You might want to reach out to iPhone Support:
There's a "Get Support" link (online chat, phone, eMail etc.) at the bottom of their website (link below):
iPhone - Official Apple Support
All the best :-)
Hi nancyfromwest roxbury
welcome to the Apple (user-to-user) Community :-)
Re: "Microphone off for calls, but not when on speaker".
You might want to check that you have the latest iOS version installed on your iPhone:
About iOS 16 Updates - Apple Support - Apple Support says 16.6 is the latest version.
If you have already updated to the latest iOS version:
If your phone isn’t working right, (or as it used to work) try re-starting it:
How to: Turn iPhone on or off - Apple Support
_______________________________________________________________
More trouble-shooting, if needed:
Seems, on iPhone, the volume may need to be adjusted while you are actually on the call.
Apple support's article: While on a call on iPhone - Apple Support
Eg: says
"When you’re on a phone call:
Adjust the audio during a call
To change the volume, press the volume buttons on the side of iPhone"
You can check that there is no phone-cover, or speck of dirt or wax, blocking you from hearing clearly.
Cleaning your iPhone - Apple Support
___________________________________________________
If you are still not hearing clearly:
You could try turning off "Low Power" mode if you have it turned on.
Use Low Power Mode to save battery life on your iPhone or iPad - Apple Support
Eg: says:
"To turn Low Power Mode on or off, go to Settings > Battery. You can also turn Low Power Mode on and off from Control Center. Go to Settings > Control Center > Customize Controls, then select Low Power Mode to add it to Control Center."
__________________________________________
Else:
You might want to try using either cellular or wi-fi
(ie: see if there is any difference in hearing and being heard on a call)
How to: Make calls using Wi-Fi on iPhone - Apple Support
______________________
More support if needed:
You might want to reach out to iPhone Support:
There's a "Get Support" link (online chat, phone, eMail etc.) at the bottom of their website (link below):
iPhone - Official Apple Support
All the best :-)
When I receive or make a call I cannot hear the other party. However, it works fine when on speakerphone.
Microphone off for calls, but not when on speaker.