Microphone off for calls, but not when on speaker.
When I receive or make a call I cannot hear the other party. However, it works fine when on speakerphone.
iPhone 12, iOS 16
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
When I receive or make a call I cannot hear the other party. However, it works fine when on speakerphone.
iPhone 12, iOS 16
Hi nancyfromwest roxbury
welcome to the Apple (user-to-user) Community :-)
Re: "Microphone off for calls, but not when on speaker".
You might want to check that you have the latest iOS version installed on your iPhone:
About iOS 16 Updates - Apple Support - Apple Support says 16.6 is the latest version.
If you have already updated to the latest iOS version:
If your phone isn’t working right, (or as it used to work) try re-starting it:
How to: Turn iPhone on or off - Apple Support
_______________________________________________________________
More trouble-shooting, if needed:
Seems, on iPhone, the volume may need to be adjusted while you are actually on the call.
Apple support's article: While on a call on iPhone - Apple Support
Eg: says
"When you’re on a phone call:
Adjust the audio during a call
To change the volume, press the volume buttons on the side of iPhone"
You can check that there is no phone-cover, or speck of dirt or wax, blocking you from hearing clearly.
Cleaning your iPhone - Apple Support
___________________________________________________
If you are still not hearing clearly:
You could try turning off "Low Power" mode if you have it turned on.
Use Low Power Mode to save battery life on your iPhone or iPad - Apple Support
Eg: says:
"To turn Low Power Mode on or off, go to Settings > Battery. You can also turn Low Power Mode on and off from Control Center. Go to Settings > Control Center > Customize Controls, then select Low Power Mode to add it to Control Center."
__________________________________________
Else:
You might want to try using either cellular or wi-fi
(ie: see if there is any difference in hearing and being heard on a call)
How to: Make calls using Wi-Fi on iPhone - Apple Support
______________________
More support if needed:
You might want to reach out to iPhone Support:
There's a "Get Support" link (online chat, phone, eMail etc.) at the bottom of their website (link below):
iPhone - Official Apple Support
All the best :-)
Hi nancyfromwest roxbury
welcome to the Apple (user-to-user) Community :-)
Re: "Microphone off for calls, but not when on speaker".
You might want to check that you have the latest iOS version installed on your iPhone:
About iOS 16 Updates - Apple Support - Apple Support says 16.6 is the latest version.
If you have already updated to the latest iOS version:
If your phone isn’t working right, (or as it used to work) try re-starting it:
How to: Turn iPhone on or off - Apple Support
_______________________________________________________________
More trouble-shooting, if needed:
Seems, on iPhone, the volume may need to be adjusted while you are actually on the call.
Apple support's article: While on a call on iPhone - Apple Support
Eg: says
"When you’re on a phone call:
Adjust the audio during a call
To change the volume, press the volume buttons on the side of iPhone"
You can check that there is no phone-cover, or speck of dirt or wax, blocking you from hearing clearly.
Cleaning your iPhone - Apple Support
___________________________________________________
If you are still not hearing clearly:
You could try turning off "Low Power" mode if you have it turned on.
Use Low Power Mode to save battery life on your iPhone or iPad - Apple Support
Eg: says:
"To turn Low Power Mode on or off, go to Settings > Battery. You can also turn Low Power Mode on and off from Control Center. Go to Settings > Control Center > Customize Controls, then select Low Power Mode to add it to Control Center."
__________________________________________
Else:
You might want to try using either cellular or wi-fi
(ie: see if there is any difference in hearing and being heard on a call)
How to: Make calls using Wi-Fi on iPhone - Apple Support
______________________
More support if needed:
You might want to reach out to iPhone Support:
There's a "Get Support" link (online chat, phone, eMail etc.) at the bottom of their website (link below):
iPhone - Official Apple Support
All the best :-)
When I receive or make a call I cannot hear the other party. However, it works fine when on speakerphone.
Microphone off for calls, but not when on speaker.