Fitness Rings Missing Data After Pairing to New Phone

I got a new iPhone 12 today and everything went smoothly with transferring from my old phone (iPhone 11) except with the fitness app/Apple Watch.

All my data is gone for the last week, despite my getting the new phone today. All my badges, workouts, streaks, everything is gone. I don’t understand because I set up my new phone with a backup that was done the day prior.

I've reset the phone and the watch, nothing changed. Is the last 3 years of my data gone forever? Help 😞

Sari’s Apple Watch

Posted on Jul 30, 2023 3:53 PM

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1 reply

ace1018

Community Specialist

Jul 31, 2023 11:09 AM in response to Saralaise

Hello Saralaise,

We'd be happy to provide you with some information. On your iPhone 11, did you have Health turned on in Settings > [your name] > iCloud? If not, you need to turn that on.

Alternatively, you can back up your Health data by encrypting a computer backup. To learn more, check this out: Back up your Health data on iPhone - Apple Support

Thanks.

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Fitness Rings Missing Data After Pairing to New Phone