laptop disconnects from WiFi, but other devices are connected.

Laptop disconnects from WiFi, but other devices are connected.

Internet connection drops multiple of times, in the 1st 30 minutes and advises to connect to hotspot.


MacBook Pro 13″, macOS 10.12

Posted on Jul 30, 2023 4:34 PM

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Question marked as Top-ranking reply

Posted on Jul 31, 2023 1:09 AM

Try and restart the MacBook to see if the issue is persisting. If it is persisting, boot the Mac in the safe mode to see if the issue is persisting. If it is not persisting in the safe mode, it is caused by an external piece of software


Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.


Start up your Intel-based Mac in safe mode

  1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
  2. Log in to your Mac.
  3. You might be asked to log in again.
  4. On either the first or second login window, you should see “Safe Boot” in the menu bar.



If the issues are persisting in the safe mode, please see this link for further reference

If your Mac isn't connecting to the internet over Wi-Fi - Apple Support



1 reply
Question marked as Top-ranking reply

Jul 31, 2023 1:09 AM in response to PPaulina78

Try and restart the MacBook to see if the issue is persisting. If it is persisting, boot the Mac in the safe mode to see if the issue is persisting. If it is not persisting in the safe mode, it is caused by an external piece of software


Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.


Start up your Intel-based Mac in safe mode

  1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
  2. Log in to your Mac.
  3. You might be asked to log in again.
  4. On either the first or second login window, you should see “Safe Boot” in the menu bar.



If the issues are persisting in the safe mode, please see this link for further reference

If your Mac isn't connecting to the internet over Wi-Fi - Apple Support



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laptop disconnects from WiFi, but other devices are connected.

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