Unavailable for sharing with Apple Card

Question

Level 1

4 points

Unavailable for sharing with Apple Card

When my wife tries to add me to her Apple Card it says "Unavailable for sharing". She's currently the Organizer in our Family Sharing. I've troubleshooted it with the following which have not helped:

-Both regions are set to the U.S.

-Both ages verified to be above 18

-We're on the latest iOS software of iOS 16.6

-We have apple cash setup on both phones

-Signed out of Apple ID, force reset, then signed back in

-Completely rebooted her phone and reinstalled iOS

-Removed then re-added the apple card

-Removed then re-added me as a family member

-Enabled purchase sharing on both ends

In talking with technical support on both the apple and goldman sachs, side I've found no solutions. Any ideas? Thank you for any help or time that anyone can provide.

Posted on Jul 30, 2023 8:31 PM

Reply

Answer 1

Jeff Donald

Level 7

23,095 points

Jul 31, 2023 4:39 AM in response to Entity5700

Are either iPhone behind a VPN?

Have you reset Network settings? This article gives easy step by step instructions and includes photos. To be safe, both iPhones will need to be reset.

Have you received the invitation to join the Apple Card Family group?

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Answer 2

Entity5700 Author

Level 1

4 points

Jul 31, 2023 6:47 PM in response to Jeff Donald

Both phones are not behind a VPN. I’ve reset the network settings on both phones as well as completely restored both phones now. Still showing myself as grey and unavailable to share when trying to add me on her Apple Card. Thank you for those suggestions

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Answer 3

Jeff Donald

Level 7

23,095 points

Aug 1, 2023 12:47 AM in response to Entity5700

Do you have any other Apple devices (iPad, old iPhones, Apple Watch, Mac) that have or had the Apple Card on them?

How long has your spouse had the card?

Is she adding you as a Participant or a co-owner?

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Answer 4

Entity5700 Author

Level 1

4 points

Aug 1, 2023 7:56 AM in response to Jeff Donald

No other devices have had the card on them yet, just her iPhone. She’s had the card since July 27th.

We would like to add me as a co-owner but no prompts come up yet for either as I’m still greyed out.

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Answer 5

Jeff Donald

Level 7

23,095 points

Aug 1, 2023 2:24 PM in response to Entity5700

You’re welcome.

Sorry, for your experience. I have no exact explanation why, but have seen multiple people experience this across multiple social media sites. My theory is lots of things happen around the last day of the month and first day of the month. Systems get overloaded and some things just don’t work around this time of month.

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