You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ipad wont turn off

ipad wont turn off and flashing apple logo

iPad mini, iOS 9

Posted on Jul 30, 2023 8:05 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 30, 2023 8:33 PM

Re: "ipad wont turn off and flashing apple logo"


Apple support has an article online (link below) with the steps that may help trouble-shoot:

If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support


Also: there's an Apple Support video that can help with iPhone and iPad:

How to restart your iPhone if it’s frozen on the Apple logo

https://www.youtube.com/watch?v=2CRilTPouRU


If needed: iPad support website : (info. / support / contact )

Eg: There's a "Get Support" link (online chat, phone, email etc) at the bottom of the webpage

iPad - Official Apple Support

2 replies
Question marked as Top-ranking reply

Jul 30, 2023 8:33 PM in response to liza119

Re: "ipad wont turn off and flashing apple logo"


Apple support has an article online (link below) with the steps that may help trouble-shoot:

If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support


Also: there's an Apple Support video that can help with iPhone and iPad:

How to restart your iPhone if it’s frozen on the Apple logo

https://www.youtube.com/watch?v=2CRilTPouRU


If needed: iPad support website : (info. / support / contact )

Eg: There's a "Get Support" link (online chat, phone, email etc) at the bottom of the webpage

iPad - Official Apple Support

Jul 31, 2023 1:56 AM in response to liza119

See >>> If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support


If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

ipad wont turn off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.