My mother has forgotten her iCloud password and every time she tries resetting, they either never contact her back after the 24 hours or give her a date she'll be contacted in and never go through with it. She's done this multiple times to no avail. Apple claims that there's not enough information to verify that it's her. What can she do?
[Re-Titled by Moderator]
iPhone 13 Pro Max
Hi saeyren. First, you posted this to a public forum which means it will be public and can be found thru a Google search.
As for your mother password issue. It sounds like she is starting account recovery which has s as few key points to keep in mind.
It’s a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.
Second, which will likely explain why she’s not getting the notification to reset the password. Per How to use account recovery when you can’t reset your Apple ID password - Apple Support
This basically means she should not do anything with the Apple ID like update or download apps, check iCloud email, listen to Music, Podcast, Books, News, try to sign in, etc. because it will cancel account recovery thinking she has access again and doesn’t need it reset anymore.
Hi saeyren. First, you posted this to a public forum which means it will be public and can be found thru a Google search.
As for your mother password issue. It sounds like she is starting account recovery which has s as few key points to keep in mind.
It’s a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.
Second, which will likely explain why she’s not getting the notification to reset the password. Per How to use account recovery when you can’t reset your Apple ID password - Apple Support
This basically means she should not do anything with the Apple ID like update or download apps, check iCloud email, listen to Music, Podcast, Books, News, try to sign in, etc. because it will cancel account recovery thinking she has access again and doesn’t need it reset anymore.
Hello saeyren,
Thanks for posting in the Apple Support Communities.
It sounds as though you've spoken with Apple Support about regaining access to the account. If they are saying that they can't perform the verification needed to regain access to the account, then there aren't any other options available.
Just to clarify, are you trying account recovery? You can confirm the process in this article, How to use account recovery when you can’t reset your Apple ID password - Apple Support.
Best regards.
I do not want this post up as it is visible in Google as well
