Related Article: If you can't pair an Apple Watch with your iPhone

Purchased a new iPhone. Tried to pair the watch. Watch will not paid. Screen appears frozen

Watch appears frozen. The Apple icon will not go away. Unable to turn it off. Won’t pair with phone.

iPhone 6 Plus, iOS 11

Posted on Jul 30, 2023 8:46 PM

Reply
Question marked as Apple recommended

Re: "Purchased a new iPhone. Tried to pair the watch. Watch will not paid. Screen appears frozen"


If the Watch has been paired with another phone previously, see if the Apple support article below can help:

ie: As it is a new iPhone to the Watch: How to pair your Apple Watch with a new iPhone - Apple Support


If needed: Learn how to turn your Apple Watch on and off, even if it isn't responding

ie: How to: Restart your Apple Watch - Apple Support

or

Apple Watch Support online (info. / support / contact):

Apple Watch - Official Apple Support

Posted on Jul 30, 2023 9:19 PM

1 reply
Question marked as Apple recommended

Jul 30, 2023 9:19 PM in response to Chava0805

Re: "Purchased a new iPhone. Tried to pair the watch. Watch will not paid. Screen appears frozen"


If the Watch has been paired with another phone previously, see if the Apple support article below can help:

ie: As it is a new iPhone to the Watch: How to pair your Apple Watch with a new iPhone - Apple Support


If needed: Learn how to turn your Apple Watch on and off, even if it isn't responding

ie: How to: Restart your Apple Watch - Apple Support

or

Apple Watch Support online (info. / support / contact):

Apple Watch - Official Apple Support

Purchased a new iPhone. Tried to pair the watch. Watch will not paid. Screen appears frozen

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