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Unauthorized Apple charge on my debit card

I checked my bank account and I have an Apple charge for over 70 dollars for some language app I didn’t buy it and I did not authorize it I want a refund

iPhone 12 Pro, iOS 16

Posted on Jul 31, 2023 2:36 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 1, 2023 6:31 AM

If not showing in the Subscription and Billing of your Apple ID, you should dispute the charges with your bank. This will force the seller to provide proof of purchase, so you can see what the charges are for.


If the charge specifies "Apple.com/Bill", then review this link, and if needed contact Apple support by following the link in this article:

If you see 'apple.com/bill' on your billing statement - Apple Support

9 replies
Question marked as Top-ranking reply

Aug 1, 2023 6:31 AM in response to HeatherT20

If not showing in the Subscription and Billing of your Apple ID, you should dispute the charges with your bank. This will force the seller to provide proof of purchase, so you can see what the charges are for.


If the charge specifies "Apple.com/Bill", then review this link, and if needed contact Apple support by following the link in this article:

If you see 'apple.com/bill' on your billing statement - Apple Support

Jul 31, 2023 9:11 PM in response to HeatherT20

HeatherT20 Said:

"Unauthorized Apple charge on my debit card: I checked my bank account and I have an Apple charge for over 70 dollars for some language app I didn’t buy it and I did not authorize it I want a refund."

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For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Mar 28, 2024 6:25 AM in response to Tuckerbag

Tuckerbag Said:

"I did not order either cleaning process. I only want any purchases through Apple to personally approved and signed by me not paid by some automatic process. Please cancel both cleaning processes and have the charges removed. Thank you"

-------


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Unauthorized Apple charge on my debit card

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