Hi, I bought an app which I didn't mean to buy so I requested a refund immediately. After 24h it said that the app was refunded. Another 24h later I received money from apple, but only 52.39USD. The costs were 219.00USD when I bought it. Why didn't I receive the whole amount? 52.39USD not not even a quarter of the original price...
iPhone 7 Plus, iOS 15
Was the payment split between different types?
Read this support article for information about how long it takes to receive a refund, and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support
After you request a refund you'll receive a status update by email within 48 hours. If your refund is approved, the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:
● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
● All other payment methods [e.g., credit or debit cards]—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."
Since the article specifically says "statement", which for me is the thing that arrives monthly in my mailbox, I wonder if you check your daily card transactions online if you might see it earlier?
For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".
If you need to contact Apple about this, click on this link --> Choose your country or region - Official Apple Support and choose a path that gets assistance from Apple staff.
Was the payment split between different types?
Read this support article for information about how long it takes to receive a refund, and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support
After you request a refund you'll receive a status update by email within 48 hours. If your refund is approved, the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:
● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
● All other payment methods [e.g., credit or debit cards]—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."
Since the article specifically says "statement", which for me is the thing that arrives monthly in my mailbox, I wonder if you check your daily card transactions online if you might see it earlier?
For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".
If you need to contact Apple about this, click on this link --> Choose your country or region - Official Apple Support and choose a path that gets assistance from Apple staff.
The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple
- "All Transactions are final."
I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim."
You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support
Refund not complete
