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I am getting the error “a problem has been detected with TrueDepth camera “ on my iPad Pro (11-inch) (3rd generation) with iPadOS 16.6 (20G75), looking for a solution or fix

I am getting the error “a problem has been detected with TrueDepth camera “ on my iPad Pro (11-inch) (3rd generation) with iPadOS 16.6 (20G75), looking for a solution or fix

iPad Pro (3rd generation)

Posted on Aug 1, 2023 10:15 AM

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Question marked as Top-ranking reply

Posted on Aug 1, 2023 10:18 AM

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the True Depth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple


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Question marked as Top-ranking reply

Aug 1, 2023 10:18 AM in response to MsP328

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the True Depth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple


I am getting the error “a problem has been detected with TrueDepth camera “ on my iPad Pro (11-inch) (3rd generation) with iPadOS 16.6 (20G75), looking for a solution or fix

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