Added Gift Card & lost my balance

I had roughly $25 balance in my apple account and added a $100 gift card. Now my balance only shows $100. I cannot find my previous balance.

Sally

Posted on Aug 1, 2023 10:39 AM

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Question marked as Best reply

Posted on Aug 1, 2023 10:45 AM

See -> Check your Apple Account balance

Check your Apple Account balance – Apple Support (UK)


Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)



2 replies
Question marked as Best reply

Aug 1, 2023 10:45 AM in response to sff1670

See -> Check your Apple Account balance

Check your Apple Account balance – Apple Support (UK)


Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)



Aug 1, 2023 11:34 AM in response to sff1670

It may be you had a payment due and Apple eventually "tried again" and saw the funds were available.


From this support article --> How apps, content, and subscriptions from Apple are billed - Apple Support

"Which payment method is charged?

When you buy items or pay for subscriptions, Apple automatically attempts to charge your payment methods in this order:


1. Apple attempts to use your Apple ID balance to cover the full amount.


2. If you don't have Apple ID balance, you don't have enough to cover the full amount, or an item cannot be paid for with Apple ID balance, Apple attempts to charge your primary payment method (typically a credit or debit card, but varies according to country). The primary payment method is at the top of the list in Settings on your iPhone. You can control which payment method is at the top of the list. [See: Add a payment method to your Apple ID - Apple Support ]


3. If there's a problem with the primary payment method, or if the primary payment method can't be charged for the full remaining amount, Apple attempts to charge your other payment methods in order from top to bottom. If none of them can be charged, Apple may try again."


Added Gift Card & lost my balance

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