Cannot sign in: Box for entering Apple ID disappears before I can enter it

When I click the sign-in button on the Apple TV+ web page (UK), the box opens up with the Apple logo at the top and says 'Sign In or Sign Up'. The box to enter my Apple ID appears briefly, but immediately disappears and I cannot continue. I can log into other Apple sites, but not Apple TV. I am using Chrome on a PC.


I have tried entering it before it disappears but it's too quick.


Any help would be appreciated :)

Posted on Aug 1, 2023 3:48 PM

Reply
2 replies

Aug 1, 2023 3:53 PM in response to Disary

This seems like a problem with your browser.


Here are a few things I would recommend:


1) Restart Chrome. This is most likely the fix.

2) Use a different browser. Chrome could be having a 'day off'. I guess you could put it that way.

3) Check your internet connection. It could always be that, as many login sites from Apple are animated.


If nothing here works, please contact Apple Support.

Aug 23, 2023 9:46 AM in response to Disary

If you still have this issue try the following approach: I've assumed Chrome because other users are reporting issues with this browser. If you cannot follow these steps then a general reset of all cookies in your browser may help.


  • Open Chrome
  • Click on the three dots in the upper-right corner and select Settings from the menu
  • Click Privacy and Security in the left column
  • Click Cookies and Other Site Data in the middle
  • Scroll down and click See All Site Data and Permissions
  • In the Search box at the top of that page type apple.com or scroll to that entry
  • It should then display the number of cookies that apple.com is using. There will be a "trash" icon to the right of that line
  • Click on the trash icon
  • Chrome will warn you that you will be forcibly signed out of all apple.com sites, including any open tabs. Click OK
  • You should now find that the email entry box no longer vanishes before you can entry your address


tt2

Cannot sign in: Box for entering Apple ID disappears before I can enter it

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