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Forgot my Trusted Phone Number, and the Trusted Device isn’t “Trusted” anymore

The 2FA was enabled by default, I don’t know why but I can’t seem to remember the phone number or have it anymore, how can I recover my account?


This is account recovery:

There doesn’t seem to have any security questions, only the Trusted Phone Number, and that phone number hasn’t been verified yet, what should I do?


And yeah I’m not inside the Apple ID anymore, if you are curious.

Posted on Aug 1, 2023 7:26 PM

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Question marked as Top-ranking reply

Posted on Aug 1, 2023 8:38 PM

Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session and get the representative to redirect you.


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Question marked as Top-ranking reply

Aug 1, 2023 8:38 PM in response to CeroZero

Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session and get the representative to redirect you.


Aug 1, 2023 7:29 PM in response to CeroZero

Two factor is enabled automatically on any caccount created in the past couple of years. Apple encourages everybody to use it but only makes it mandatory on the most recent accounts.


If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. This is from the section "About trusted phone numbers and trusted devices" in the article: Two-factor authentication for Apple ID - Apple Support


To see, add, or change your trusted phone numbers use one of these methods:

● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.

● On a Mac computer choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.

● Using a web browser: Go to the Account Security section of https://appleid.apple.com .


Similar information for the iPhone can be found here --> Manage two-factor authentication for your Apple ID from iPhone - Apple Support


If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support


You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple ID - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( https://support.apple.com/HT204974 ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.



Aug 1, 2023 8:01 PM in response to CeroZero

Read the support article I provided. It unfortunately drops the ball on specific of how to use it. I tried looking it up but it appears it may vary from region to region. I have never needed it but I am guessing that below the main data entry fields there's a little question with a link that lets you use alternatives.

Forgot my Trusted Phone Number, and the Trusted Device isn’t “Trusted” anymore

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