Non connectivity away from home wifi either 4g external wifi on my wife’s iPhone 8 plus
As question 1
iPhone 8 Plus, iOS 13
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
As question 1
iPhone 8 Plus, iOS 13
Reset Network Settings: Only network settings are removed.
If the above fails...

Reset All Settings: All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
Reset Network Settings: Only network settings are removed.
If the above fails...

Reset All Settings: All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
Hi, thanks for your reply, the VPN has never been connected previously so not sure that will help?
Non connectivity away from home wifi either 4g external wifi on my wife’s iPhone 8 plus